THE OUTPOST
SUPPORT THAT FEELS LIKE A GAME

Turn every question into a guided adventure.

The Outpost combines guided FAQs, human chat, and a control room designed to help your team respond better, not colder.

01 Free FAQs02 Live chat for your team03 No AI required
SCOUT · ONLINE×
SCOUT

Hi! What can we help you solve?

LIVE PRODUCT PREVIEWGuide visitors. Resolve faster.
THE FULL MAP

A support room designed like a great game.

Visitors move forward without getting lost. Your team gets the full context when it is time to step in.

01 · GUIDED FAQS

Questions that open paths, not dead ends.

Design decision trees so every answer naturally leads to the next best option.

Explore FAQs
VISITOR PATH
01View my order
02Change my order
03Talk to the team

Every answer opens the next best option.

02 · LIVE CHAT

When real help is needed, the NPC calls your team.

Assign, route, leave private notes, and close conversations from an inbox built for action.

Activate Plan Party
CONVERSATION · NORAAssigned to Ramiro

I can’t find my tracking number.

I’ll check it now. I can help with that.

Write a reply…
03 · YOUR PARTY

Your team shows up as a team.

Real roles, availability, and context so you know who is ready to step in.

RRamiroLevel 12 · available
MMarinaLevel 08 · helping
+Invite a teammateGrow your party
04 · SUPPORT PULSE

Know what people need before the queue grows.

Track questions, wait time, FAQ paths, and live chat performance over time.

TODAY24questions
WAITING03chats
05 · YOUR WORLD

A widget that feels like part of your product.

Choose a scene, palette, and NPC, then paste one snippet into your website.

HELP · ONLINEWhat do you need to solve?View options
START WITH THE ESSENTIALS

FAQs are free. Bring in your team when live chat is what visitors need.

No AI setup and no need to change how your team works.

Create my room
CHOOSE YOUR PARTY

Start free. Add human support when the moment calls for it.

Every plan keeps the experience clear for visitors and practical for your team.

BASE CAMP

Plan Base

Everything you need to turn repeat questions into a guided path.

Free
  • Guided FAQ tree
  • Custom support widget
  • Basic analytics
Start free
FUTURE AI LAYER

Plan Raid

Our future AI support agent for teams ready to scale beyond human workflows.

Not available yet
  • AI support agent
  • Suggested answers and automations
  • Advanced reporting